Privacy Policy

1. Introduction

Spire Group Properties ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at spire.com.ph (the "Platform") and use our real estate services.

We comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and are committed to maintaining the highest standards of data protection.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Submit property inquiries or contact forms
• Request property viewings or schedule appointments
• List properties for sale or rent
• Subscribe to our newsletters, property alerts, or updates
• Create an account on our Platform (if applicable)
• Communicate with us via email, phone, WhatsApp, or in-person meetings
• Participate in surveys, promotions, or events

This information may include:

• Full name
• Email address
• Phone number and WhatsApp contact
• Property preferences, requirements, and budget
• Financial information (when necessary for property transactions)
• Valid government-issued ID (for property viewings and transactions)
• Employment and income information (for rental or purchase qualification)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Platform, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Date and time of visits
• Search queries performed on the Platform

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site usage, remember your preferences, and assist in our marketing efforts. We use:

• Essential Cookies: Required for the Platform to function properly
• Analytics Cookies: Help us understand how visitors use our Platform (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for advertising purposes (with your consent)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Real Estate Services: Process your inquiries, arrange property viewings, facilitate property transactions, and connect you with property owners, buyers, sellers, or developers
• To Communicate with You: Respond to your questions, send property updates, schedule appointments, provide customer support, and send transactional notifications
• To Send Marketing Communications: With your consent, send newsletters, property alerts, market updates, investment opportunities, and promotional materials (you can opt-out anytime)
• To Improve Our Platform: Analyze usage patterns, enhance user experience, develop new features, and optimize our services
• To Personalize Your Experience: Show you relevant property listings based on your preferences and search history
• To Comply with Legal Obligations: Meet legal, regulatory, and compliance requirements under Philippine law
• To Protect Our Platform: Detect, prevent, and address technical issues, fraud, security concerns, and policy violations
• To Conduct Business Operations: Manage our business relationships, evaluate service quality, and maintain business records

4. How We Share Your Information

We may share your information in the following situations:

4.1 With Property Owners and Developers

When you inquire about a property or request a viewing, we share your contact information and inquiry details with the property owner, landlord, developer, or their authorized representatives to facilitate communication and arrange viewings.

4.2 With Other Real Estate Professionals

We may share your information with other licensed real estate brokers, agents, or professionals who can assist with your property needs, subject to confidentiality agreements.

4.3 With Service Providers

We may share information with trusted third-party service providers who perform services on our behalf, such as:

• Website hosting and cloud infrastructure providers
• Email delivery and communication services
• Customer relationship management (CRM) systems
• Analytics and data analysis providers (Google Analytics)
• Payment processors (for transactions)
• Marketing and advertising platforms
• Customer support and chat tools

These service providers are contractually obligated to use your information only as necessary to provide services to us and maintain strict confidentiality.

4.4 For Legal and Compliance Reasons

We may disclose your information when required by law or in response to valid legal processes, including:

• Court orders, subpoenas, or legal proceedings
• Requests from government agencies or regulatory authorities
• Compliance with the Anti-Money Laundering Act (AMLA) and related regulations
• To protect the rights, property, or safety of Spire Group Properties, our users, or others
• To enforce our Terms of Service or investigate potential violations

4.5 Business Transfers

If Spire Group Properties is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.6 With Your Consent

We may share your information for any other purpose disclosed to you at the time of collection and with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure database storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Retention periods vary based on the type of information and purpose:

• Inquiry Data: Retained for 2-3 years for customer relationship purposes
• Transaction Records: Retained for 7-10 years in compliance with tax and business regulations
• Marketing Data: Retained until you opt-out or request deletion
• Legal Records: Retained as required by Philippine law

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access your personal information and request corrections or updates. Contact us if you need to review, modify, or update your data.

7.2 Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

7.3 Opt-Out of Marketing

You can opt-out of receiving marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at [email protected]
• Updating your preferences in your account settings (if applicable)

Note that even if you opt-out of marketing emails, we may still send you transactional or service-related communications.

7.4 Cookie Management

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Visit your browser's help section for instructions.

7.5 Data Deletion and Erasure

You may request deletion of your personal information by contacting us. We will comply with your request to the extent required by applicable law, subject to legal retention obligations.

7.6 Object to Processing

You have the right to object to the processing of your personal data for marketing purposes or other non-essential uses.

8. Children's Privacy

Our Platform and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links and Services

Our Platform may contain links to third-party websites, social media platforms, or services (e.g., Google Maps, Facebook, Instagram). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. International Data Transfers

Our Platform is operated from the Philippines. If you are accessing our services from outside the Philippines, please be aware that your information may be transferred to, stored, and processed in the Philippines where our servers and offices are located. By using our Platform, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our Platform

Your continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights:

• Right to be Informed: You have the right to be informed about the collection, use, and processing of your personal data
• Right to Access: You have the right to access your personal data held by us
• Right to Object: You have the right to object to the processing of your personal data
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data
• Right to Erasure: You have the right to request deletion of your personal data under certain circumstances
• Right to Data Portability: You have the right to obtain a copy of your data in a usable format
• Right to Damages: You have the right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, or unauthorized use of your personal data
• Right to File a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC)

To exercise these rights, please contact us using the information provided below.

13. Contact Us and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy, your personal data, or wish to exercise your privacy rights, please contact us:

• Company: Spire Group Properties
• PRC License: 0033251
• Email: [email protected]
• Phone: +63 926 043 6657
• WhatsApp: +63 926 043 6657
• Website: www.spire.com.ph
• Address: Metro Manila, Philippines

We will respond to your inquiry within a reasonable timeframe, typically within 15-30 days.

14. National Privacy Commission

If you are not satisfied with our response to your privacy concern, you may file a complaint with the National Privacy Commission:

• National Privacy Commission (NPC)
• Address: 5th Floor, Philippine International Convention Center (PICC), CCP Complex, Roxas Boulevard, Pasay City, Metro Manila, Philippines
• Email: [email protected]
• Website: www.privacy.gov.ph